Do you want to create a more inclusive organization but don’t know where to start? Following is a list of ten steps that will move your organization towards being more diverse, inclusive, and equitable. You don’t need to take them…
Customer experience and employee experience are different sides of the same coin. Both involve experience, the way someone feels when purchasing a good or how an employee feels about their company. Understanding the “experience” someone is having is crucial to…
After two years of working full time, taking two classes a term, waking up at 4:30 AM, I’m thrilled to share that I graduated from Penn State with a Masters’s in Organization Development and Change. It’s been quite a ride,…
Recently I watched this video on a lecture given by Marc Brackett, Director, Yale Center for Emotional Intelligence. Although the subject is interesting, what struck me more is the way that Brackett engaged his audience. He knew how to generate…
When I went back to school two years ago, I went back with the intention of learning more about how to change the culture of an organization. I didn’t give any thought to my grades, I only wanted to learn…
We’ve all wondered, “what is a good manager”? Is a manager also a leader, or are they different? Do some people make great leaders and others great managers? Is there overlap? Should there be? What are the traits that set…
Based on your experiences and the topics discussed throughout this lesson, what skills and competencies do team facilitators need to enhance when working with virtual team environments? Define the competency required and explain. When we went remote in March 2020,…
You see, if the conditions are wrong, we are forced to expend our own time and energy to protect ourselves from each other, and that inherently weakens the organization. When we feel safe inside the organization, we will naturally combine…
I was part of a special program last year. Through it, I had the chance to get to know some of my colleagues on a much deeper and more personal level. I had admiration and respect for them when we…
When creating the above model, I considered the following four models: Leavitt’s Diamond Model McKinsey 7-S Framework Harrison’s Open System Model (2004) Influence of Harrisons Model for Diagnosing Individual and Group Behavior (2004). I like how straightforward Leavitt’s Model is…