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Category: Customer Experience

communication, Customer Experience, Employee Engagement

Understanding the Customer Experience through the Jahori Window

A self-assessment tool to consider what you know about yourself and what people do or don’t know about you is the Jahori Window. It was created in 1955 by psychologists Joseph Luft and Harry Ingham. They created it to visually represent what people see or don’t see of you. The model can be used for…

July 3, 2022 Sara
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