Do you want to create a more inclusive organization but don’t know where to start? Following is a list of ten steps that will move your organization towards being more diverse, inclusive, and equitable. You don’t need to take them in order, some you may already have done. This list was adapted from Katz, J.H…
Customer experience and employee experience are different sides of the same coin. Both involve experience, the way someone feels when purchasing a good or how an employee feels about their company. Understanding the “experience” someone is having is crucial to the success of a company. If a customer has a great experience, she will not…
After two years of working full time, taking two classes a term, waking up at 4:30 AM, I’m thrilled to share that I graduated from Penn State with a Masters’s in Organization Development and Change. It’s been quite a ride, and I wouldn’t have been able to have achieved it without the support of my…
We’ve all wondered, “what is a good manager”? Is a manager also a leader, or are they different? Do some people make great leaders and others great managers? Is there overlap? Should there be? What are the traits that set them apart? Are there great managers the higher you go on the corporate ladder, or…